Shipping Policy

Effective date: August 13, 2026

Thank you for shopping with North Forge Supply Company. This Shipping Policy explains where we ship, how orders are processed and what customers can expect after placing an order.

Shipping Destinations

We currently ship to eligible addresses within the United States. Shipping availability is determined by the customer’s address and the products in the order.

Delivery to P.O. boxes, APO/FPO addresses, U.S. territories or certain remote locations may not be available for every product. Available shipping options will be displayed during checkout.

Order Processing

Orders are generally processed within 1–2 business days after payment is successfully authorized.

Business days are Monday through Friday, excluding federal holidays. Orders placed after 3:00 p.m. Central Time, on weekends or on holidays will begin processing on the following business day.

Processing time is separate from shipping transit time. During holidays, sales, severe weather or periods of unusually high order volume, processing may take longer.

Estimated Delivery Time

Standard Shipping: For products using our standard shipping profile, estimated delivery is generally 3–5 business days. Orders of $70 or more qualify for free Standard Shipping where available.

Express Shipping: Where available, Express Shipping is $15.00 with an estimated delivery time of 1–2 business days.

Supplier-Fulfilled Products: Some products are fulfilled by third-party suppliers, including CJdropshipping and Shopify Collective suppliers. Delivery times for these products may vary by supplier, product availability, fulfillment location, and shipping carrier. The applicable shipping option and estimated delivery date will be displayed during checkout when available.

Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our control.

Third-Party Fulfillment

North Forge Supply Company is an online retailer that works with third-party suppliers and fulfillment partners. Products may be packaged and shipped directly from domestic or international fulfillment facilities.

Because products may be supplied from different locations, an order containing multiple items may arrive in separate packages and on different dates. Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

Shipping Charges

Shipping charges, when applicable, are calculated and displayed before the customer completes checkout. The amount may depend on the products ordered, order value, package weight and delivery destination.

Any free-shipping offer or minimum-purchase requirement will be clearly displayed on the website or during checkout. Customers will have an opportunity to review all shipping charges before submitting payment.

Order Confirmation and Tracking

After an order is placed, the customer will receive an order-confirmation email at the email address entered during checkout.

When tracking information becomes available, a separate shipping-confirmation email will be sent. Tracking information may take 2–5 business days after shipment to begin displaying updates in the carrier’s system.

For orders shipped in multiple packages, customers may receive more than one tracking number.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

If an address needs to be corrected, contact us immediately at support.nforgesc@icloud.com We will attempt to update the address if the order has not been processed or shipped, but changes cannot be guaranteed.

North Forge Supply Company is not responsible for delays or unsuccessful deliveries caused by an incorrect or incomplete address supplied by the customer. Additional shipping charges may apply if an order must be reshipped.

Order Changes and Cancellations

Requests to change or cancel an order should be submitted as soon as possible after the order is placed.

Once an order has entered processing or has been transferred to a supplier or shipping carrier, it may no longer be possible to change or cancel it. If an order has already shipped, the customer must follow our Return and Refund Policy after receiving it.

Delayed Orders

A tracking number may occasionally show limited movement while a package is traveling between carrier facilities. This does not necessarily mean that the package has been lost.

If an order has not arrived by the end of the stated delivery window, contact us at support.nforgesc@icloud.com with the customer’s name and order number. We will review the tracking information and contact the supplier or carrier when appropriate.

Lost, Stolen or Missing Packages

If tracking shows that a package was delivered but it cannot be located, customers should:

1. Verify that the shipping address on the order is correct.

2. Check around the delivery location.

3. Ask household members or neighbors whether they accepted the package.

4. Contact the shipping carrier for delivery details.

5. Contact North Forge Supply Company if the package remains missing.

We will assist with eligible carrier or supplier investigations. Replacement or refund eligibility will depend on the investigation results and our Return and Refund Policy.

North Forge Supply Company is not responsible for packages stolen after confirmed delivery, but we will make reasonable efforts to help the customer work with the carrier.

Damaged or Incorrect Orders

If an item arrives damaged, defective or different from what was ordered, contact us promptly at support.nforgesc@icloud.com

Please include:

• The customer’s name

• Order number

• Description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping label, when applicable

Do not discard the item or packaging until we provide further instructions.

Returns

Do not mail a return to the business address listed below unless our customer-support team specifically provides that address in written return instructions.

Return locations may vary depending on the product and fulfillment partner. Returns sent without authorization or to an incorrect address may be delayed or refused.

Please review our separate Return and Refund Policy for return eligibility, deadlines and instructions.

Contact Information

Questions concerning an order or shipment may be directed to:

North Forge Supply Company
Owner/Operator: Eusebio Morris
Email: support.nforgesc@icloud.com
Telephone: (409) 665-0078
Business mailing address: 4860 Rice Cir. Beaumont, TX 77705
Website: https://www.northforgesupplycompany.com

Changes to This Policy

North Forge Supply Company may update this Shipping Policy when shipping services, fulfillment practices or legal requirements change. The current version and effective date will be posted on this page.