Contact
Contact Us
Thank you for visiting North Forge Supply Company. We are committed to providing dependable customer service and making your shopping experience as easy as possible. If you have a question about a product, order, shipment, return, or refund, please contact us using the information below.
Customer Support
Email: support.nforgesc@icloud.com
Phone: (409) 665-0078
Customer-service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time
Business location: 4860 Rice Cir., Beaumont, TX 77705
We normally respond to emails within 1–2 business days. Messages received on weekends or holidays will be answered on the next available business day.
Contact Form
You may also use the contact form below. Please provide:
Your full name
Your email address
Your order number, if applicable
The name of the product
A clear explanation of how we can help
Photographs of damaged, defective, or incorrect items, when applicable
Please double-check your email address so we can respond to you.
Order Assistance
For questions about an existing order, include your order number in your message. Your order number can be found in the confirmation email you received after completing your purchase.
We can assist with:
Order-status questions
Tracking information
Address-correction requests
Damaged, defective, or incorrect products
Missing items
Returns and refunds
Product questions
Order cancellations, when possible
Orders may begin processing shortly after they are placed. Address changes and cancellation requests are not guaranteed after processing has started, but we will make a reasonable effort to assist you.
Shipping and Delivery
Some products may be shipped by third-party fulfillment partners. Orders containing multiple products may arrive in separate packages and on different dates.
Tracking information will be sent to the email address entered during checkout when it becomes available. Tracking updates may take several business days to appear after an order has been processed.
For complete information, please review our Shipping Policy.
Returns and Refunds
Before returning a product, contact our customer-service team for authorization and return instructions. Do not send a return to the address shown on a package without contacting us first, because the correct return location may differ depending on the product and fulfillment partner.
For eligibility requirements, return deadlines, return shipping costs, exceptions, and refund-processing information, please review our Return and Refund Policy.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible. Include your order number, a description of the problem, and clear photographs of the product and packaging. We will review the information and explain the available resolution.
Business Information
Business name: North Forge Supply Company
Business operator/legal name: Eusebio Morris
Business model: Online retail store
Service area: United States
Location: 4860 Rice Cir., Beaumont, TX 77705
Customer-service email: support.nforgesc@icloud.com
Customer-service phone: (409) 665-0078
North Forge Supply Company is an online retailer. Certain products may be sourced, stored, or shipped by independent suppliers and fulfillment partners. Regardless of which partner fulfills an order, customers should contact North Forge Supply Company directly for order assistance.
Important Security Notice
North Forge Supply Company will never request your password or complete payment-card number by email or through the contact form. Please do not submit sensitive financial information in your message.