Refund policy

Effective date: August 19, 2026

Thank you for shopping with North Forge Supply Company. We want you to be satisfied with your purchase. Please review the following policy before requesting a return, exchange, or refund.

Returns

We accept eligible return requests submitted within 30 days after the order is delivered.

To qualify for a return:

The item must be unused, unworn, unwashed, and in the condition in which it was received.
The item must include its original packaging, accessories, instructions, tags, and other included materials.
You must provide your order number and proof of purchase.

To begin a return, contact us at support.nforgesc@icloud.com . Please include your name, order number, the item you wish to return, and the reason for the return.

Do not mail an item back before receiving return instructions. Returns sent without approval may not be accepted. Products must not be returned directly to the manufacturer or supplier unless we specifically instruct you to do so.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of personal preference, incorrect sizing, ordering the wrong item, or changing their mind.

If the item is damaged, defective, or incorrect because of an error by North Forge Supply Company or one of our suppliers, we will cover the approved return or replacement costs.

Original shipping charges are nonrefundable unless the product was damaged, defective, incorrect, or the order was canceled because it could not be shipped.

We recommend using a trackable shipping method. North Forge Supply Company is not responsible for returned packages that are lost or damaged during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

Contact us within 7 days of delivery if your item is damaged, defective, missing parts, or different from what you ordered. Include:

Your order number
A description of the problem
Clear photographs or video of the product
Photographs of the packaging and shipping label when applicable

After reviewing the request, we may provide a replacement, partial refund, full refund, or instructions for returning the product. In some cases, a return may not be required.

Normal variations in color, texture, measurements, or appearance caused by lighting, photography, screen settings, or manufacturing are not automatically considered defects.

Nonreturnable Items

The following products cannot be returned unless they arrive damaged, defective, or incorrect:

Opened or used personal-care, beauty, cosmetic, or hygiene products
Undergarments, intimate apparel, and similar sanitary products
Perishable products
Customized, personalized, or made-to-order products
Gift cards
Downloadable or digital products
Hazardous materials, flammable liquids, or gases
Clearance or final-sale items clearly marked as nonreturnable

Exchanges

The quickest way to receive a different item is to request a return for the original item and place a new order after the return is approved.

When available, we may offer a direct replacement for an item that arrived damaged, defective, or incorrect.

Refunds

We will notify you after your returned item has been received and inspected.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

We reserve the right to reduce or deny a refund when:

The returned item is used, damaged, incomplete, or missing its original packaging
The return was submitted outside the return period
The product was returned without approval
The item is not eligible for return
There is evidence of misuse, fraud, or policy abuse

Order Cancellations and Address Changes

Orders may be canceled or changed only before fulfillment begins. Contact us as soon as possible at support.nforgesc@icloud.com

Because orders can enter processing quickly, we cannot guarantee that cancellation requests, product changes, or address changes can be completed after an order has been placed.

Once an order has shipped, it cannot be canceled and must be handled under the return procedures above.

Customers are responsible for entering a complete and accurate shipping address. Additional shipping charges may apply when an order must be reshipped because an incorrect address was provided.

Delayed or Unshipped Orders

Shipping and delivery dates are estimates and may be affected by carriers, weather, customs processing, inventory availability, and other circumstances outside our direct control.

If we cannot ship your order within the promised timeframe, we will provide available options, which may include accepting the delay or canceling the unshipped order for a refund. Federal rules require online sellers to ship within the advertised timeframe—or generally within 30 days when no timeframe is stated—and to offer cancellation and a refund when required after a delay.

Lost or Stolen Packages

If tracking shows that an order is still in transit beyond the estimated delivery period, contact us so we can investigate with the shipping carrier or supplier.

If tracking shows that the package was delivered but you cannot locate it, first:

Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier.
Confirm the shipping address on your order.

We will assist with an investigation, but we cannot guarantee reimbursement for packages confirmed as delivered to the address supplied during checkout.

Chargebacks

Please contact us before filing a payment dispute or chargeback. We will make a reasonable effort to resolve problems involving damaged, missing, incorrect, or undelivered orders.

Fraudulent chargebacks and repeated abuse of this policy may result in future orders being refused.

Contact Information

Questions or return requests may be sent to:

North Forge Supply Company
Email: support.nforgesc@icloud.com
Business mailing address: 4860 Rice Cir. Beaumont Tx 77705
Customer-service hours: 9am to 5pm Mon-Fri